📢 Job Opportunities at Tickblaze

Who We Are

Tickblaze, part of the NeuroStreet ecosystem, is redefining trading for a new generation of professionals. We create products that traders rely on every day, and Tickblaze Academy equips them with the knowledge to grow and succeed. The Marketplace connects traders, fostering collaboration and the exchange of ideas across a global community.
As a fully remote team within NeuroStreet, we thrive on curiosity and innovation. At Tickblaze, your work has impact — you’ll shape products, support trader education, and influence the direction of tools in a fast-moving fintech environment.

Job Summary

We’re seeking a B2B Project & Product Manager to lead the planning, coordination, and delivery of our B2B Prop Firm Tech Arm expansion. This is a hybrid role combining Project Manager (department lead) and Product Manager (tech and product oversight).

This role begins once deals are closed by the CEO — managing everything from onboarding, configuration, and deployment to ongoing product improvements. You’ll sit at the center of our dev, support, compliance, and business teams, ensuring that projects are executed on time, to spec, and aligned with client and company objectives.

This is ideal for someone who thrives on structure, knows the prop trading landscape inside and out, and can translate complex needs into actionable plans across multiple systems and teams.

Responsibilities

Project Planning & Coordination:

  • Build and manage structured onboarding workflows for new and migrating prop firms.
  • Develop project timelines, break down tasks, and assign deliverables in Asana.
  • Track progress, address bottlenecks, and escalate issues where necessary.

Product Development Oversight:

  • Translate leadership vision and customer needs into clear product requirements.
  • Oversee integrations between CRM, OMS/OME, and trading platforms (Tickblaze + external platforms such as NinjaTrader, Tradovate, DXtrade, Match Trader, MT4/5, CTrader, Rithmic, etc).
  • Manage feature requests, QA cycles, and release readiness with dev teams.
  • Ensure smooth deployments, testing, and firm handoffs.

Customer Onboarding & Deployment:

  • Lead post-sales onboarding calls with new prop firms.
  • Manage deep configuration for new and migrating firms, including system migrations and large-scale setups.
  • Act as the primary point of contact for onboarding, setup, and deployment.

Cross-Team Communication:

  • Coordinate between developers, support, compliance, sales, and business leadership.
  • Provide regular updates and ensure all stakeholders have visibility into progress.
  • Liaise with external firms, brokers, FCMs, and data partners.

Documentation & Processes:

  • Create SOPs, onboarding guides, and deployment playbooks.
  • Document all product launches and integrations to ensure scalability and repeatability.

Feedback & Roadmap:

  • Collect and prioritize feedback from customers, risk managers, and internal teams.
  • Align feature development with business strategy and client needs.

Reporting:

  • Deliver weekly status updates and post-launch evaluations.
  • Track onboarding efficiency, deployment timelines, and customer satisfaction metrics.

Key Outcomes – First 90 Days

By Day 30:

  • Fully onboarded into CRM, OMS/OME, Tickblaze, and integrations.
  • Map existing workflows for onboarding and deployment.
  • Shadow 3+ client onboarding calls with CEO, CTO, and Operations Team.

By Day 60:

  • Independently lead 2+ onboarding projects from kickoff to configuration.
  • Deliver the first standardized onboarding SOP + timeline.
  • Build a migration playbook for larger, complex firm setups.

By Day 90:

  • Successfully deploy at least two new firms end-to-end.
  • Demonstrate measurable improvements in onboarding efficiency.
  • Present a 90-day retrospective with lessons learned and roadmap recommendations.
  • Take full ownership as the primary contact for all post-sales projects.

Requirements

  • Proven experience in project and product management in fintech, trading, or prop firm environments.
  • Advanced knowledge of the prop firm lifecycle (evaluation → sim → live).
  • Deep familiarity with CRM + OMS/OME systems, FCMs, liquidity/bridge integrations, and market data providers.
  • Experience with multi-asset classes: futures, stocks, CFDs, crypto.
  • Hands-on experience managing integrations with major trading platforms.
  • Strong ability to coordinate across technical and non-technical teams.
  • Excellent organizational, communication, and leadership skills.
  • Solution-oriented, detail-focused, and calm under pressure.

Preferred:

  • Background in a prop firm, brokerage, or trading platform vendor.
  • Knowledge of regulatory frameworks (CFTC, SEC, etc).
  • Technical literacy with APIs, data feeds, and migrations.

Technical Proficiency Expectations

  • Zoom – scheduling, hosting, screen sharing, troubleshooting.
  • Slack – channels, threads, integrations.
  • Gmail – filters, templates, signatures.
  • Google Calendar – scheduling, time zones, team calendars.
  • Calendly – availability, links, event settings.
  • CRM software – Keap, HubSpot, Salesforce, or similar.
  • Project Management Software – Asana, Jira, Trello, Zendesk.

Work Environment & Expectations

  • Fully remote, full-time, aligned with U.S. Eastern Time.
  • High responsiveness and accountability.
  • Adaptability to shifting priorities.

Technical Requirements

  • Reliable high-performance computer.
  • Stable high-speed internet.
  • Quiet, professional home office setup.

Application Process

Please email your resume to hr@neurostreet.com with the subject line:
NOW HIRING: B2B PropTech Project & Product Manager.

Along with your resume, include short answers to the following:

  1. Are you comfortable working remotely using your own equipment?
  2. Are you available to engage as an independent contractor (not as an employee)?
  3. Can you commit to full-time hours aligned with U.S. Eastern Time?
  4. What trading platforms, software, or prop firms have you used, and what type of trading have you done?
  5. How many years of project/product management experience do you have?
  6. Describe a project you led end-to-end in a trading, fintech, or prop firm environment.
  7. Share one example of a time you collected stakeholder feedback and integrated it into a product roadmap.
  8. What project management tools are you most proficient in? Give an example of how you’ve used them to improve workflow efficiency.
  9. Pick one productivity tool you use regularly and describe one feature or workflow you use that most people don’t know or use effectively.
  10. Give one reason why you are uniquely qualified for this role and stand out from other candidates.

Note: Using AI tools like ChatGPT for formatting or drafting is fine, but we value genuine, personal responses over generic copy. Keep it real and concise.

Job Summary

As a Technical Support Specialist, you will play a vital role in assisting traders by resolving platform issues, gathering necessary information about software bugs that cause issues for further investigation, and answering questions about platform usage.

This role requires direct interaction with traders, helping unblock them when technical issues prevent their trading activities. You will collaborate with various teams to ensure traders receive accurate information and seamless assistance.

Responsibilities

Customer Support:

  • Respond to and resolve customer support tickets related to platform issues, platform installation and setup, platform usage questions, and others.
  • Conduct one-on-one Zoom calls with traders during critical situations to provide immediate assistance.
  • Perform remote support sessions for technology issues and specific technical needs based on trader requests.

Documentation and Reporting:

  • Document and report support interactions, issues, and resolutions in a clear and organized manner.
  • Collaborate closely with other teams to ensure seamless communication and accurate information dissemination.

Continuous Learning and Process Improvement:

  • Stay up to date with industry best practices in support and customer service.
  • Engage in ongoing professional development to remain informed about the latest advancements in trading and support methodologies.
  • Actively contribute to the continuous improvement of support processes and practices.

Qualifications

  • Proven customer technical support experience (1-3 years).
  • Strong understanding of financial markets and trading futures, stocks, Forex, and crypto is a must.
  • Excellent communication and interpersonal skills.
  • Proficiency in using trading platforms and related technology.
  • Strong problem-solving skills and meticulous attention to detail.
  • High proficiency in working with Windows PCs and Windows applications.
  • Strong knowledge and experience in general Windows PC troubleshooting and maintenance.

Technical Proficiency Expectations:

  • Zoom – Ability to schedule, host, and manage meetings, including screen sharing, breakout rooms, and troubleshooting basic connectivity issues.
  • Slack – Efficient use of channels, threads, tagging team members, setting statuses, and integrating apps like Zoom and Google Calendar.
  • Gmail – Managing professional email communication, setting up filters, adding labels, customizing signatures, and using templates for efficiency.
  • Google Calendar – Scheduling and managing events, handling multiple time zones, setting reminders, confirming invitations, proposing new times for events, setting up out-of-office notifications, subscribing to colleagues’ calendars, and viewing/editing shared calendars.
  • Calendly – Setting up availability, managing meeting links, customizing event settings, managing shared calendars, and ensuring smooth scheduling to optimize availability.
  • CRM Software – Logging customer interactions, updating records, and pulling reports (experience with platforms like HubSpot, Salesforce, Infusionsoft by Keap, or similar is preferred).
  • Project Management & Ticketing Software (Asana, Trello, Jira, Zendesk, or similar) – Assigning tasks, tracking progress, updating deadlines, and managing workflows.
  • Trading & Market Data Platforms – We support Tickblaze and Rithmic. Experience with these or similar trading applications is beneficial but not mandatory.
  • E-Commerce & Payment Support – Familiarity with WordPress & WooCommerce for handling customer data, assisting with coupons, resolving payment issues, and supporting order-related inquiries is beneficial but not required.

Work Environment

  • Fully remote, full-time position.
  • Rotational shifts based on U.S. Eastern Time, including nights and weekends as needed.
  • A high level of responsiveness, accountability, and engagement is required to succeed in a dynamic, virtual office environment.

Technical Requirements

  • High-performance computer compatible with trading software (more than one PC is a plus).
  • Stable high-speed internet connection.
  • Quiet, professional home office.

MUST BE A WINDOWS PC – NOT A MAC OR CHROMEBOOK!

  • Windows 10 or later operating system.
  • Intel Core i7, 11th Generation processor or better.
  • 16GB RAM.
  • Microsoft .NET Framework Version 8.0.
  • Screen resolution of 1024 x 768.
  • DirectX 10 compatible graphics card is highly recommended.

Application Process

Please email your resume to hr@neurostreet.com with the subject line:
NOW HIRING: Technical Support Specialist.

Along with your resume, include short answers to the following:

  1. Are you comfortable working remotely using your own Windows PC setup that meets the technical requirements listed?
  2. Are you available to engage as an independent contractor (not as an employee)?
  3. Can you commit to full-time hours aligned with U.S. Eastern Time, including nights and weekends on a rotational schedule?
  4. Describe your experience providing technical support for trading platforms, financial software, or other complex applications.
  5. What trading platforms or market data tools have you worked with, and at what level (basic usage, troubleshooting, advanced support)?
  6. Which ticketing or project management tools have you used, and how have you applied them in your workflow?
  7. Walk us through how you would assist a trader who cannot install or launch a trading platform due to a Windows compatibility error.
  8. What’s one productivity or communication tool where you’ve mastered an advanced feature that helps you work more efficiently?
  9. Describe a time you documented a technical issue or bug clearly enough that another team (e.g., developers) could resolve it quickly.
  10. Give one reason why you are uniquely qualified for this role and stand out from other candidates.

Note: Using AI tools like ChatGPT for formatting or drafting is fine, but we value genuine, personal responses over generic copy. Keep it real and concise.

Don’t See a Suitable Role?

We’re always open to connecting with talented professionals who share our vision. If you don’t see a current opportunity that fits your expertise, you can still reach out.

Please email hr@neurostreet.com with the subject line:
Contractor Application – [Your Area of Expertise].

Include a short introduction, your resume or portfolio, and a note about how you’d like to collaborate with NeuroStreet/Tickblaze. If a future project aligns with your skills, we’ll be in touch.