At Tickblaze, we strive to bring you the highest quality and most reliable trading platform that money can buy. Our team of high caliber developers and quality assurance professionals work hard to bring you a dependable trading platform that you can trust. However, there is no such thing as completely defect-free software, and in some cases customers may require assistance with usage, as they become familiar with the software. Should you encounter any issue or need assistance with using your Tickblaze platform, we offer a variety of support options to make your experience with Tickblaze as smooth and trouble-free as possible.


We also welcome your feedback, questions, suggestions, etc. We are here to listen, as we strive to provide a world-class trading platform for all types of traders from the newcomers to the day traders to the advanced professional traders (quants).



How to contact support from the Tickblaze software platform


From the Tickblaze software platform, you may submit a message with feedback, questions, suggestions or bug reports as follows:


1.Click on "MENU" on the top left area of the Tickblaze desktop window bar.

2.Select the "Help" menu item.

3.Select the "Customer Support" sub-menu item




4.The "Customer Support" window is displayed as shown below.

5.Compose your message in the "Details:" field and click on the "Send" button to send your message.





We will respond to your message within 24 hours during our support office hours of 8:00 AM - 6:00 PM EST.



Other Support Options


In the Member's Area website "Support" page, you will find a complete description of all our support options and instructions for accessing them. To reach the support page, follow these steps:


1.Go to https://tickblaze.com/faq/ to reach our FAQs page.

2.Go to https://tickblaze.com/contact-us/ to reach our Contact Us page. The Contact Us page will display as shown below:




On the Contact Us page, you have the following support options available to you:

-Video Training Playlist

-Connection Guide

-Wiki Documentation (this document)

-FAQs page

-Community

-Our Telephone number for live voice support

-Our email address for support

-A form for submitting feedback, questions, suggestions or bug reports

-A link to a form with guided assistance for submitting a bug report (Recommended - More likely to result in an actionable bug report)

-A link to a form with guided assistance for submitting a new feature or enhancement request (Recommended - More likely to result in an actionable request)